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Help! I can't log in - what do I do?

Your login ID is your email address. If you have multiple email addresses, try to log in with each email address.

As you enter your login and password, keep in mind:
  • Passwords are case-sensitive. Check your Caps Lock key to make sure it is off, and then try your password again.
  • Watch for incorrect spelling and typographical errors. Email addresses are not case-sensitive.
  • The password you entered may not be valid for the email address you entered. Try a different combination of email address and password.
If you forgot your password:
  • Click 'Forgot your password?' on the login page.
  • Enter your email address and click the "Retreive" button. If your address is a valid login ID, a your password will be sent to that email address. If you do not receive the password email in a timely fashion, please check your email program's spam filters for the message.